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                    Troubleshooting Guide
Problem                       Possible Cause                             Solution
Scooter does not run          Undercharged battery                       Charge the battery. A new battery should be charged for at least 18
                                                                         hours before using the scooter for the first time and up to 12 hours
                                                                         after each subsequent use.
                                                                         Check all connectors. Make sure the charger connector is tightly
                                                                         plugged into the charging port, and that the charger is plugged into
                                                                         the wall.
Scooter suddenly stopped      Tripped circuit breaker                    Check all wires and connectors to make sure they are tight.
working while in use
                                                                         The circuit breaker (next to on/off switch) will automatically shut off
                                                                         the power if the motor is overloaded.
                                                                         An excessive overload, such as too heavy a rider or too steep a hill,
                                                                         could cause the motor to overheat. If the scooter suddenly stops
                                                                         running, wait a few seconds and then push the breaker to reset the
                                                                         circuit. Correct the conditions that caused the breaker to trip and
                                                                         avoid repeatedly tripping the breaker.
Short run time (less than 15  Undercharged battery                       Charge the battery. A new battery should be charged for at least 18
minutes per charge)                                                      hours before using the scooter for the first time and up to 12 hours
                                                                         after each subsequent use.
                                                                         Check all wires and connectors. Make sure the battery connector is
                                                                         tightly plugged into the charger connector, and that the charger is
                                                                         plugged into the wall.
                              Battery is old and will not accept         Make sure power flow to the wall outlet is on.
                              full charge
                                                                         Even with proper care, a rechargeable battery does not last forever.
                                                                         Average battery life is 1 to 2 years depending on scooter use and
                                                                         conditions. Replace only with a Razor replacement battery.
                              Brakes are not adjusted properly           Refer to adjusting the brakes instructions on page 5.
Scooter runs sluggishly       Riding conditions are too stressful        Use only on solid, flat, clean and dry surfaces such as pavement or
                                                                         level ground.
                              Tires are not properly inflated            The tires are inflated when shipped, but they invariably will lose
                                                                         some pressure between the point of manufacturing and your
                                                                         purchase. Refer to instructions on page 3 of this manual to properly
                                                                         inflate tires.
                              Scooter is overloaded                      Make sure you do not overload the electric scooter by allowing more
                                                                         than one rider at a time, exceeding the 220 lbs. (100kg.) maximum
                                                                         weight limit, going up a hill or towing objects behind the scooter. If
                                                                         the scooter is overloaded, the circuit breaker may trip and shut off
                                                                         power to the motor. Correct the riding conditions that caused the
                                                                         overload, wait a few seconds, and then push the breaker to reset the
                                                                         circuit. Avoid repeatedly tripping the circuit breaker.
                              Brake dragging                             Adjust brake at lever (page 5) to allow wheel to spin without brake
                                                                         contact.
                              Brakes are not adjusted properly           Refer to adjusting the brakes instructions on page 5.
Sometimes the scooter         Loose wires or connectors                  Check all wires around the motors and all connectors to make sure
doesn’t run, but other times                                             they are tight.
it does
                              Motor or electrical switch damage          Contact your local Razor authorized service center for diagnosis and
                                                                         repair.
Scooter makes loud noises     Chain is too dry                           Apply a lubricant such as 3 in 1TM or Tri-FlowTM to the chain.
or grinding sounds
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