Troubleshooting Guide
Problem Possible Cause Solution
Scooter does not run Undercharged battery Charge the battery. A new battery should be charged for at least 18
hours before using the scooter for the first time and up to 12 hours
after each subsequent use.
Check all connectors. Make sure the charger connector is tightly
plugged into the charging port, and that the charger is plugged into
the wall.
Scooter suddenly stopped Tripped circuit breaker Check all wires and connectors to make sure they are tight.
working while in use
The circuit breaker (next to on/off switch) will automatically shut off
the power if the motor is overloaded.
An excessive overload, such as too heavy a rider or too steep a hill,
could cause the motor to overheat. If the scooter suddenly stops
running, wait a few seconds and then push the breaker to reset the
circuit. Correct the conditions that caused the breaker to trip and
avoid repeatedly tripping the breaker.
Short run time (less than 15 Undercharged battery Charge the battery. A new battery should be charged for at least 18
minutes per charge) hours before using the scooter for the first time and up to 12 hours
after each subsequent use.
Check all wires and connectors. Make sure the battery connector is
tightly plugged into the charger connector, and that the charger is
plugged into the wall.
Battery is old and will not accept Make sure power flow to the wall outlet is on.
full charge
Even with proper care, a rechargeable battery does not last forever.
Average battery life is 1 to 2 years depending on scooter use and
conditions. Replace only with a Razor replacement battery.
Brakes are not adjusted properly Refer to adjusting the brakes instructions on page 5.
Scooter runs sluggishly Riding conditions are too stressful Use only on solid, flat, clean and dry surfaces such as pavement or
level ground.
Tires are not properly inflated The tires are inflated when shipped, but they invariably will lose
some pressure between the point of manufacturing and your
purchase. Refer to instructions on page 3 of this manual to properly
inflate tires.
Scooter is overloaded Make sure you do not overload the electric scooter by allowing more
than one rider at a time, exceeding the 220 lbs. (100kg.) maximum
weight limit, going up a hill or towing objects behind the scooter. If
the scooter is overloaded, the circuit breaker may trip and shut off
power to the motor. Correct the riding conditions that caused the
overload, wait a few seconds, and then push the breaker to reset the
circuit. Avoid repeatedly tripping the circuit breaker.
Brake dragging Adjust brake at lever (page 5) to allow wheel to spin without brake
contact.
Brakes are not adjusted properly Refer to adjusting the brakes instructions on page 5.
Sometimes the scooter Loose wires or connectors Check all wires around the motors and all connectors to make sure
doesn’t run, but other times they are tight.
it does
Motor or electrical switch damage Contact your local Razor authorized service center for diagnosis and
repair.
Scooter makes loud noises Chain is too dry Apply a lubricant such as 3 in 1TM or Tri-FlowTM to the chain.
or grinding sounds
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