TROUBLESHOOTING GUIDE *Product(s) should be turned OFF and fully charged prior to doing any Troubleshooting. NOTE: All troubleshooting steps should be performed by an adult only. Problem Possible Cause Solution Does not work out of the box Unit must be traveling at least 3 mph Kick to start to at least 3 mph (5 km/h) while engaging throttle to (5 km/h) before motor will engage. engage motor. Undercharged battery Check lights on charger: Plugged into wall - Green Plugged into wall & unit - Red (charging) Plugged into wall & unit - Green (charging complete) No lights/Blinking lights - Replace Charger No longer works No lights on charger Check power to wall outlet and/or try a different outlet. Undercharged battery Check lights on charger: Plugged into wall - Green Plugged into wall & unit - Red (charging) Plugged into wall & unit - Green (charging complete) No lights/Blinking lights - Replace Charger Battery will not hold a charge Replace battery. Short run time/runs slow Rider’s weight Do not exceed 143 lb (65 kg) maximum weight limit. Riding conditions Use only on flat, dry surfaces. Avoid inclines and areas with heavy debris. Battery not fully charged Charge product - refer to page 6 for charging information. Old/damaged battery Replace battery. Charge battery at least once a month when not in use. For more troubleshooting tips, a list of available replacement parts or to locate an authorized Service Center in your area, visit our website at www.razor.com or call toll free +1 866-467-2967 to speak to a live Customer Service Representative. Need Help? Visit our website for replacement parts, product support, a list of authorized service centers in the US and customer service contact information at www.razor.com. Please have the product I.D. code (located on the white label of your product) available for better assistance. Additional Customer Service contact information is listed at the back of this manual. 10